Puresa Return & Refund Policy

At Puresa, we are committed to delivering high-quality products and customer satisfaction. Please review our return policy before placing your order.

📦 Return Eligibility

We accept returns and issue refunds only if the following conditions are met:

• The item is unopened, unused, and in original condition.

• The return request is submitted within 30 days of delivery.

• The item was damaged during shipping or you received the wrong product.

🚫 Non-Returnable Items

We do not accept returns if:

• The product has been opened, used, or damaged by the customer.

• The return is requested after 30 days from the delivery date.

• The item is returned without prior approval from our support team.

📷 Proof Required

To request a return or refund, please provide:

• Clear photos or videos showing the condition of the product.

• Your order number and a brief explanation of the issue.

⚠️ Important Notes

• Return shipping costs are the responsibility of the buyer unless the item was incorrect or damaged upon arrival.

• We do not issue refunds for buyer’s remorse or incorrect orders placed by the customer.

• All return requests must be approved by our support team before you ship the product back. Unauthorized returns will not be accepted.

To initiate a return, please contact our support team at puresa.care.team@gmail.com 

Thank you for choosing Puresa—we appreciate your trust in our brand.